AI-first triage that keeps inboxes calm, 24/7.
AI summarizes context, drafts replies, and resolves Tier-1 support - cutting response times by 50%.
AI summarizes context, drafts replies, and resolves Tier-1 support - cutting response times by 50%.
- CX leads covering 24/7 queues with limited headcount.
- Ops teams consolidating multiple mailboxes into one view.
- B2B SaaS support desks with strict SLAs and premium customers.
- Up to 50% faster first-response times across shared inboxes.
- Tier-1 coverage without hiring for night shifts or weekends.
- Consistent tone and escalation hygiene across the whole team.
- Ticket intake with sentiment and urgency detection.
- Suggested reply drafting using your macros and past tickets.
- Smart escalation routing into Slack / Teams and senior queues.
- Zendesk, Intercom, Front.
- Gmail shared inboxes and forwarding rules.
- Slack, Microsoft Teams, PagerDuty.
- SLA adherence for first-response and resolution times.
- Backlog volume and time-to-clear for each queue.
- CSAT trend and verbatim feedback.
- Intake existing macros, tags, and routing rules.
- Calibrate tone and guardrails with your CX lead.
- Run in shadow mode while humans approve suggested replies.
- Move to full automation with weekly health reports.
Sarah LinHead of Growth, Atlas.io★★★★★We replaced a patchwork of dashboards with this automation. It surfaces actionable GTM plays every morning—our team loves it.
Miguel RodriguezCustomer Operations Lead, Hestia★★★★☆Onboarding was painless and the automations are eerily good. Looking forward to deeper CRM connectors on the roadmap.
Priya DesaiFinance Manager, Lumen★★★★★The forecasting module helps us course-correct mid-quarter. It paid for itself in the first 30 days.
v1.32025-08-22
- Added collaborative brief builder for go-to-market launches.
- Improved LLM guardrails for financial projections.
v1.22025-05-18
- Launched live connector for HubSpot Sequences.
- New scenario simulator with exportable deck templates.
v1.12025-02-04
- Introduced playbook library with 20+ proven launch sequences.
- Performance dashboards now refresh every 30 minutes.
Live demo
Launch a guided sandbox with sample data to explore the core flows before you connect your stack.
Access
Managed plan